Emails

Customize emails effortlessly with auto language detection and tailored language versions for effective communication.

1. Language Setting

This help you change the some defaults information in email.

Go to Template -> Select your active email -> Language settings

Note: You can edit your inactive template. When you save your edits, it will be actived and replace your current template.

Each language is a distinct version of the email template

You can change information from English into your language. Click save when you're done. New information will be updated to template settings.

2. Multi-Language

At the initiation, a default language, British/English, is preset. You can add 1 or more language versions to the PDF template. Each language version contains a distinct list of text labels via email template, displayed in the form of text fields.

Each language is a distinct version of the email template

Add a language version: You can add 1 or more language versions by clicking on the ➕ icon on the right of the language tabs. As a result of adding more language versions to this feature, the Quote Detail feature will present these options while you are trying to send either an auto-responder email or a quotation email to your customers.

You can add 1 or more language versions to the email template

Set a language version as default: When a language version is marked as ‘Set as default’, it will be automatically chosen as the default language for email when you try to send one to your customers.

Set British as the default language of Quotation email

French will automatically be selected whenever you want to send quotation email to customers

Edit text label on a language version: You can adjust or delete all text labels on the PDF template to align with the chosen language.

Creating a PDF template version in French 🇫🇷

Delete a language version: You can remove a language version by clicking on the Delete button of the corresponding language tab.

Delete French language

3. Auto Detect Language

While this function is not available for admin notification emails, it works separately for the 2 remaining email types, including auto-response and quotation emails. This means you can choose to enable it for auto-response emails and disable it for quotation emails, for example.

Auto Detect Language function on Auto-response email tab

For Auto-response emails:

When activated, it automatically detects the customer's language and sends the auto-responder in that language. However, there is a precondition to be met that is you must have the corresponding language version available in your language setting list.

For example, if a German customer submits a quote request, and you already have a German version of the auto-response email, the email will be sent in German.

For Quotation emails:

When activated, this feature automatically identifies and recommends the language used by customers submitting the quote requests, during the process of sending out a quotation email to customers. The language identification technique is based on the customers' locales.

How to activate it

How it works: System automatically detects the language this customer used is French